Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Claudia Ponder

Claudia Ponder

December 23, 2025

5  out of  5
rating by Claudia Ponder
"My Drive Save & Safe transponder wasn’t transmitting and I wasn’t able to solve the problem myself. I was greeted by Mercedes as soon as I entered the office. She was professional and personable as she worked through the problem and solved it while I waited. Jenn came over to say hello and make sure everything was going smoothly for me. I love the teamwork on the office and have been with State Farm for many years. Thanks Mercedes, you made my day."
We responded:
"Claudia, thank you for taking the time to share your experience! We’re so happy Mercedez was able to quickly resolve the issue with your Drive Save & Safe transponder and that Jenn made sure you felt well taken care of. Teamwork makes the dream work! Our team works hard to provide friendly and efficient service, and your kind words mean a lot to us. We appreciate your continued trust in State Farm and look forward to assisting you in the future! Merry Christmas from all of us at Jenn Merema State Farm, Rock Island, IL."
Profile photo of Travis Perkins

Travis Perkins

December 18, 2025

5  out of  5
rating by Travis Perkins
"Very helpful quick and efficient"
We responded:
"Travis, Thank you for your wonderful review! We're happy to know you had a quick and efficient experience. Your support means a lot to us! Jenn Merema State Farm, Rock Island, IL"
Profile photo of justin zank

justin zank

December 17, 2025

5  out of  5
rating by justin zank
"Brad was amazingly helpful with all of my questions and also help update my payment method."
We responded:
"Justin, Thank you for your kind words! We're glad to hear that Brad was able to assist you with your questions and update your payment method smoothly. We appreciate your feedback and are always here to help! Jenn Merema State Farm, Rock Island, IL"
Profile photo of John Conner

John Conner

December 12, 2025

5  out of  5
rating by John Conner
"Stopped in randomly to check out changing carriers. I explained my situation to Lorna and she took me through each step. Made it easy. She got me setup. Saved me almost half my monthly premiums at my other carrier. Excellent service. Highly recommended. 😎✌🏻"
We responded:
"John, We really appreciate your thoughtful review and want to warmly welcome you to our office! It’s great to hear that Lorna was able to help you find the best options and save you so much on your monthly premiums. Thank you for choosing us for your insurance needs. Delivering excellent service is what we strive for every day. Thanks for recommending us, and don’t hesitate to reach out if you need anything else! Jenn Merema State Farm, Rock Island, IL "
Profile photo of De Witt Pollard

De Witt Pollard

December 8, 2025

5  out of  5
rating by De Witt Pollard
"I am well pleased with the professional performance of Mercedez Roberts. She spoke with conviction and that is huge for a new customer. One of the best moves I made for a peace of mind."
We responded:
"Thank you so much for your kind words, De Witt. We really appreciate you taking the time out to share your experience with us — and we agree, Mercedez's is truly a rock star to have on our team! We count ourselves lucky for customers like you. Jenn Merema - State Farm, Rock Island, IL"
Profile photo of kristy Kain

kristy Kain

December 5, 2025

5  out of  5
rating by kristy Kain
"Kayla was great!!!"
We responded:
"Kristy, Thank you! We're delighted to hear you found our prices reasonable and that Kayla provided great service. We appreciate your support and look forward to serving you again! Jenn Merema State Farm"
Profile photo of Lyrik Roberts

Lyrik Roberts

December 4, 2025

5  out of  5
rating by Lyrik Roberts
"I highly recommend calling Jenn Merema State Farm. Mercedez helped me save so much money on my auto insurance."
We responded:
"Lyrik, Thank you for your great review! We're happy Mercedez was able to help you save on both your auto and motorcycle insurance. We appreciate your recommendation and look forward to supporting all your insurance needs! Jenn Merema State Farm "
Profile photo of Jeff Ronald

Jeff Ronald

December 4, 2025

5  out of  5
rating by Jeff Ronald
"Brad was quick and very helpful on getting the payment date changed and made sure I didn't have any other questions or problems."
We responded:
"Jeff, Thank you for your feedback! We're happy to hear Brad was prompt and helpful in adjusting your payment date. We're also glad you found our price great! Please don’t hesitate to reach out if you need anything else! Jenn Merema State Farm, Rock Island, IL"
Profile photo of Douglas Carrell

Douglas Carrell

December 1, 2025

5  out of  5
rating by Douglas Carrell
"The agent was pleasant and informative. She explained in detail the coverage on my auto."
We responded:
"Douglas, Thank you for your kind review! We’re so glad Mercedez Roberts, our office manager, was able to help and provide clear, detailed information about your auto coverage. We appreciate your feedback and are always here if you need anything! Jenn Merema State Farm, Rock Island, IL "
Profile photo of Cynthia Martin

Cynthia Martin

November 27, 2025

5  out of  5
rating by Cynthia Martin
"Called to verify the receipt of my auto insurance payment. Lorna helped apply phone payment."
We responded:
"Cynthia, Thank you so much for your kind words! We’re truly grateful you took the time to share your experience. Lorna is delighted to have been able to assist you with your auto insurance payment. Your trust means a lot to us, and we’re always here to support you whenever you need. Wishing you safe and happy travels! Jenn Merema State Farm "
Profile photo of Kerry Gomez

Kerry Gomez

November 25, 2025

5  out of  5
rating by Kerry Gomez
"Lorna was a great help to me today. My Devit card had been compromised , therefore my payment was rejected. My temporary card didn't seem to want to work either.So she was able to take my payment using an electronic check."
We responded:
"Kerry, Thank you so much for taking the time to share your experience! We're thrilled to hear that Lorna was able to provide excellent assistance during a frustrating situation with your debit card and temporary card issues. It’s wonderful that she was able to quickly find a solution by processing your payment through an electronic check, ensuring everything was taken care of smoothly. We truly appreciate your kind words and your trust in our team. If you ever need help in the future, don’t hesitate to reach out! Jenn Merema State Farm, Rock Island, IL "
Profile photo of Jeffery Hicock

Jeffery Hicock

November 24, 2025

5  out of  5
rating by Jeffery Hicock
"Reviewed my policy and updated to include revisions to the property."
We responded:
"Jeffery, Thank you for your review! We're glad we could help update your property insurance policy to better suit your needs. We appreciate your trust in us and look forward to continuing to serve you! ☺️ Jenn Merema - State Farm, Rock Island, IL 61201"
Profile photo of Jessica

Jessica

November 23, 2025

5  out of  5
rating by Jessica
"I call 30 minutes before closing and Lorna was so helpful to get me an insurance quote and policy started the same day with great rates."
We responded:
"Jessica, Thank you so much for your wonderful review! Lorna plays a crucial role on our team, always going above and beyond to support our customers from the moment we open until closing time. We’re delighted to hear she provided you with fast, efficient service and helped secure great rates for your vehicle and renter’s insurance. Delivering exceptional service is our top priority, and it’s rewarding to know Lorna made your experience a positive one. We truly appreciate your trust and look forward to assisting you again in the future! Jenn Merema State Farm, Rock Island, IL "
Profile photo of Justin Perren

Justin Perren

November 21, 2025

5  out of  5
rating by Justin Perren
"Lorna was very helpful and this is not the first time she’s helped. Very easy and smooth process giver her a 10/10."
We responded:
"Justin, Thank you so much for your wonderful review and for being a loyal customer! We’re delighted to hear that Lorna has consistently provided you with helpful and smooth service. She is truly an important part of our team, always going the extra mile to ensure every interaction is positive and stress-free. Your 10/10 rating means the world to us and motivates us to keep delivering the best possible experience. We sincerely appreciate your continued trust and support, and we look forward to assisting you with any of your insurance needs in the future! Jenn Merema State Farm "
Profile photo of Bonnie Miller

Bonnie Miller

November 21, 2025

5  out of  5
rating by Bonnie Miller
"Thank you mercedez You are very helpful and very nice thank you for helping me out and putting me back on the road safely. You people are very kind there and very helpful and I’m glad to be doing business with you."
We responded:
"Bonnie, Thank you so much for your kind words! We’re thrilled to hear that Mercedez was able to assist you and help get you back on the road safely. As our dedicated office manager, Mercedez plays a vital role in ensuring everything runs smoothly and that every customer receives attentive, caring service. We understand how important it is to have the right insurance coverage to protect you and your vehicle, and we’re proud to provide options that give you confidence while you’re on the road. Our entire team is committed to being helpful and friendly, and it means a lot to us that you feel well taken care of. We truly appreciate your business and look forward to continuing to serve you with the best insurance solutions whenever you need us! Jenn Merema State Farm, Rock Island, IL "
Profile photo of amy horns

amy horns

November 20, 2025

5  out of  5
rating by amy horns
"Kayla was so helpful getting everything set up and navigating through everything we needed. I'd give her 10 stars if I could."
We responded:
"Amy, Thank you so much for your wonderful review! Kayla is dedicated to helping clients understand the importance of both life insurance and vehicle coverage, ensuring you have the protection you need for security and confidence. We’re glad she was able to guide you smoothly through the process and make everything easy to navigate. Your kind words mean a lot to Kayla and our entire team. If you ever have questions or need further assistance, Kayla and the team are always here to support you. Thanks again for choosing us! Jenn Merema State Farm, Rock Island, IL "
Profile photo of Rose Kenney

Rose Kenney

November 17, 2025

5  out of  5
rating by Rose Kenney
"Thank you for your time and help, Lorna!"
We responded:
"Rose, Thank you for your thoughtful review! We're so glad Brad was able to assist you. Your feedback inspires us to continue providing the best service possible. Please don’t hesitate to reach out if you need help in the future! Jenn Merema State Farm, Rock Island, IL"
Profile photo of Rachel Finley

Rachel Finley

November 6, 2025

5  out of  5
rating by Rachel Finley
"Brad was very kind and cleary answered my questions."
We responded:
"Rachel, Thank you for your wonderful review! We're thrilled to hear you found our prices great and that Brad was kind and helpful in answering all your questions. We truly appreciate your support and look forward to helping you again in the future! Jenn Merema State Farm"
Profile photo of David Nichols

David Nichols

November 4, 2025

5  out of  5
rating by David Nichols
"Lorna was very helpful!"
We responded:
"David, Thank you for your kind review! We're happy to hear you found our prices reasonable and that Lorna was very helpful with your vehicle insurance needs. We appreciate your trust and look forward to assisting you again! Jenn Merema State Farm, Rock Island, IL"
Profile photo of RoRo Jay

RoRo Jay

October 31, 2025

5  out of  5
rating by RoRo Jay
"Thank you Kayla for your help and support today! Very helpful, kind, an insightful !!"
We responded:
"Thank you for your kind review! We're glad Kayla could provide the support and insight you needed. We appreciate your business and are happy to offer fair pricing on our vehicle insurance services. Looking forward to helping you again in the future! Jenn Merema State Farm, Rock Island, IL 61201 "
Profile photo of Mike and Shawna Shields

Mike and Shawna Shields

October 10, 2025

5  out of  5
rating by Mike and Shawna Shields
"Mercedez Roberts was amazing! She was efficient, knowledgable, and friendly. Highly recommend!"
We responded:
"Mike & Shawna, Thank you for sharing your positive experience! We’re glad Mercedez provided such efficient and friendly service. She takes great pride in delivering knowledgeable support, and it’s wonderful to hear that it made a difference for you. Your recommendation means a lot to us and motivates our entire team to continue providing exceptional service. We look forward to assisting you again in the future! Jenn Merema State Farm, Rock Island, IL"
Profile photo of Thomas Green

Thomas Green

October 10, 2025

5  out of  5
rating by Thomas Green
"Thanks Lorna you guysare always helpful and answer my questions quickly and with patience when I need my questions answered thanks"
We responded:
"Thomas, Thank you so much for your kind feedback! We’re happy to hear that Lorna and our team are always helpful and patient in answering your questions promptly. Providing you with excellent support is our top priority, and your appreciation truly means a lot to us. We look forward to assisting you whenever you need us! Jenn Merema State Farm, Rock Island, IL"
Profile photo of Yevette Smith

Yevette Smith

October 1, 2025

4  out of  5
rating by Yevette Smith
"I'm a very satisfied customer, Jenn was helpful, and pleasant. They're all very nice there"
We responded:
"Yevette, Thank you so much for your positive feedback! We're thrilled to hear that Jenn and the whole team were helpful and pleasant. We truly appreciate your support! Jenn Merema State Farm"
Profile photo of Brittany Lueth

Brittany Lueth

October 1, 2025

5  out of  5
rating by Brittany Lueth
"Brad was super helpful with making sure all my insurance is up to date regularly and that any notices I get are immediately taken care of so that I have no issues with my cars or motorcycle being on the roads."
We responded:
"Brittany, Thank you for your wonderful review! We're glad to hear that Brad has been so helpful in keeping your insurance up to date and ensuring everything runs smoothly with your vehicles. We're also happy that you find our prices reasonable—we strive to provide great value along with excellent service. We appreciate your trust and are always here to support you! Jenn Merema State Farm, Rock Island, IL"
Profile photo of Angela Ward

Angela Ward

September 23, 2025

5  out of  5
rating by Angela Ward
"I was having zero luck dealing with another insurance company due to an accident with my vehicle. I reached out to Kayla for assistance. She stayed on the phone with me the entire time we had the other company on the line. Kayla refused to hang up until we had some answers about my claim. Kayla was able to get more information in this one call with me than I was able to get on my own in 2 weeks!"
We responded:
"Angela, Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Kayla was able to provide the support and persistence you needed during such a frustrating time. Her dedication to staying on the line and getting answers for you truly shows our commitment to helping our clients every step of the way. We appreciate your trust in us and are here whenever you need assistance! Jenn Merema State Farm, Rock Island, IL "