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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amber Allen

May 28, 2026

5  out of  5
rating by Amber Allen
"As someone with phone anxiety, I’m especially grateful for the experience I had with Mercedez. She was thorough, kind, and genuinely seemed to care about finding what fit me personally rather than simply trying to upsell me like some insurance companies do. There were some technical issues on the computer side during our phone call, but she handled everything calmly and professionally. She kept me updated throughout the process and was very apologetic, even though I understand those kinds of issues are sometimes beyond anyone’s control. Overall, she made the entire experience much less stressful, and I feel really good about signing up with State Farm because of it. The great insurance rate was an added bonus!"
We responded:
"Amber, thank you for the thoughtful review. We really appreciate you mentioning that you experience phone anxiety—nothing makes us happier than knowing Mercedez helped you feel comfortable and supported throughout the process. We’re glad she was thorough, kind, and focused on finding what fit you personally. We also want to sincerely apologize for the delays during your call due to system/computer issues. Even when those challenges are out of our control, we understand how frustrating they can be, and we’re grateful you felt she handled everything calmly and professionally while keeping you updated. Welcome to Jenn Merema State Farm—we’re excited to have you with us, and we’re glad the great insurance rate was an added bonus too. Please don’t hesitate to reach out with any questions on your coverages—. Jenn Merema State Farm, Rock Island, IL "
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Krystal Soots

May 28, 2026

5  out of  5
rating by Krystal Soots
"Mercedes was super helpulful"
We responded:
"Yea!!!! We love to hear examples of just how Awesome our team is!!! Thank you for your review! We’re glad you found the price reasonable and that Mercedez was super helpful. We truly appreciate your support—please don’t hesitate to reach out if you ever need anything. Jenn Merema - State Farm Insurance, Rock Island, IL"
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Ashley Slater

May 27, 2026

5  out of  5
rating by Ashley Slater
"I received a home and auto quote. Kayla was incredibly friendly and helpful! We are receiving a significant discount compared to our old poilcy. Highly recommend!"
We responded:
"Ashley! Thank you : ) My team works hard to help customers and explains the ins & outs of Auto & Home Owners insurance in an easy to understand way. We appreciate your recommendation!! Our favorite way to earn new insurance customers is from referrals like yours. Jenn Merema State Farm Insurance, Rock Island, IL."
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John Lewis

May 14, 2026

5  out of  5
rating by John Lewis
"Mercedes Roberts is great to work with! She is knowledgeable, professional, prompt and polite. I recommend her and State Farm wholeheartedly!"
We responded:
"Thank you so much for the 5-stars, John! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Jenn Merema’s Team anytime."
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Amy Edwards

May 13, 2026

5  out of  5
rating by Amy Edwards
"It was a pleasure to work with Mercedez transferring our out of state auto policies to Illinois. She made the transition simple and easy."
We responded:
"Thank you so much for the 5-stars, Amy! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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N D

May 12, 2026

1  out of  5
rating by N D
"DO NOT USE STATE FARM. Look it up, they are so notorious for refusing to pay out that they've been sued multiple times. Terrible company."
We responded:
"I’m truly sorry to hear about the difficulties you’ve experienced with State Farm. I want to help as much as I can. After checking, I don’t see any record of you as a client with our office. As independent agents, we work directly with our own clients and have limited access to claims information unless you’re insured through us. If you’d feel comfortable, please reach out to me personally with more details about your situation. I’d be happy to guide you on how to contact the right claims department or customer service team to get the support you need. While our ability to intervene is limited if you’re not a client here, we’re committed to helping anyone who needs assistance navigating their policy. Thank you for sharing your feedback. I truly hope your concerns are addressed quickly and smoothly. Warm regards, Jenn Merema State Farm 309-794-1313"
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Rod Dye

May 5, 2026

5  out of  5
rating by Rod Dye
"I talked to Brad. He was very good at taking care of what I needed"
We responded:
"Rod, Thank you for your kind review! We’re glad to hear you found our prices reasonable and that Brad was able to take great care of your vehicle insurance needs. We appreciate your trust and support! Jenn Merema State Farm, Rock Island, IL"
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Michelle Anguiano

April 29, 2026

5  out of  5
rating by Michelle Anguiano
"Mercedez is the best! She was so helpful and quick at getting my needs met! I was unsure of a lot and she took the time to explain everything to me to where I understood perfectly!! I highly recommend!!"
We responded:
"Michelle, Thank you so much for your fantastic review! We’re delighted to hear that Mercedez was able to provide you with helpful, clear explanations and quick service. We're also glad you found our pricing to be great—offering excellent value is very important to us. Your recommendation truly means a lot! Thanks again for choosing us! Jenn Merema State Farm, Rock Island, IL"
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Calvin Bebon

April 21, 2026

5  out of  5
rating by Calvin Bebon
"We dealt with Brad for our auto insurance and he was great to deal with. He got our new coverage switched right away and sent the cards over instantly."
We responded:
"Thank you so much for the 5-stars, Calvin! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Jenn Merema’s Team anytime."
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Curt C

April 13, 2026

5  out of  5
rating by Curt C
"Worked with Mercedes and she was outstanding and made the entire onboarding process easy and seamless"
We responded:
"Curt, Thank you so much for your kind words! We’re thrilled to hear that Mercedez provided outstanding service and made your onboarding process easy and seamless. We appreciate your feedback and look forward to continuing to support you! Jenn Merema State Farm, Rock Island, IL"
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Jverea Govan

April 7, 2026

5  out of  5
rating by Jverea Govan
"Kayla was very helpful and informative. She took the time to explain things to me and was a wonderful worker!!!!!!"
We responded:
"Jverea, Thank you so much for your kind words! We’re thrilled to hear that Kayla was able to assist you and provide clear explanations. We’ll be sure to share your compliments with her. Your feedback means a lot to us! Jenn Merema State Farm"
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Janis Thomas

April 1, 2026

5  out of  5
rating by Janis Thomas
"Kayla was very helpful and pleasant to talk with regarding my payment"
We responded:
"Janis, Thank you so much for your kind words! We’re glad to hear that Kayla was helpful and made your payment experience pleasant. Providing excellent service is our top priority, and we appreciate you taking the time to share your feedback! Jenn Merema State Farm"
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Marc Ndabaramiye

March 30, 2026

5  out of  5
rating by Marc Ndabaramiye
"Kayla was very helpful and accurate in responses. Great job!"
We responded:
"Marc, Thank you for your thoughtful review! We’re glad to hear that Kayla was helpful and provided accurate responses. We truly appreciate your confidence in our property insurance services and look forward to assisting you in the future. We deeply appreciate your kind words here at Jenn Merema State Farm in Rock Island."
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Sweet December

March 30, 2026

5  out of  5
rating by Sweet December
"As a young adult that didn’t have much experience and knowledge in car insurance & life insurance, the service provider helped me by explaining every detail on what I needed to know about the subject(s). They explained the subject(s) throughly and made sure I was left unconfused. They were professional and polite every step of the way. I highly recommend."
We responded:
"Sweet, Thank you so much for your wonderful review! We’re thrilled to hear that our team was able to provide clear explanations and support to help you feel confident about your car and life insurance. It’s our goal to make every step as easy and understandable as possible. We truly appreciate your recommendation and look forward to assisting you whenever you need us! We deeply appreciate your support. Jenn Merema State Farm"
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Kenzie Rizzo

March 30, 2026

5  out of  5
rating by Kenzie Rizzo
"Was really helpful with my policy! Very quick and easy!"
We responded:
"Kenzie, That’s exactly the kind of feedback we love to receive! Thank you for sharing your experience. We’re glad the process was smooth and that we could assist you with your policy. Your trust means a lot to us, and we look forward to helping you again in the future! Jenn Merema – State Farm, 4543 18th Ave, Rock Island, IL 61201, 309-794-1313 : )"
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Kaitlyn Haan

March 27, 2026

5  out of  5
rating by Kaitlyn Haan
"Very friendly, fast, friendly, and attentive"
We responded:
"Kaitlyn, Thank you for taking the time to share your experience! We're thrilled to hear you found our prices great and our team friendly, fast, and attentive. It's our pleasure to assist you with your vehicle and renter’s insurance needs. We appreciate your trust in Jenn Merema State Farm!"
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James Richardson

March 26, 2026

5  out of  5
rating by James Richardson
"Thank you Greg for taking time to take care of my insurance needs. And you send me what I needed in a timely manner."
We responded:
"Thank you so much for your kind words! We're glad Brad was able to assist you promptly with your vehicle insurance needs. We appreciate your trust and look forward to helping you again in the future! Jenn Merema State Farm, Rock Island, IL "
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Brian VanSpeybroeck

March 23, 2026

5  out of  5
rating by Brian VanSpeybroeck
"Super advice, perfect and fast!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jenn Merema’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Martin Chaney

March 23, 2026

5  out of  5
rating by Martin Chaney
"Friendly service,the staff are professionals, and very helpful,they genuinely care about my needs and any adjustments they need to make regarding my bundled account,thank you Kayla for your fast and accurate help resolving my payments!!!!"
We responded:
"Martin, we appreciate you and your kind words. Thank you for your Google review! Our staff takes pride in providing friendly and professional service, and we're always here to help. We genuinely care about your needs and are committed to making any necessary adjustments to your bundled account to provide the best savings possible. If you ever need anything else with your motorcycle, vehicle, or mortgage insurance, please don’t hesitate to reach out. Thanks again for choosing us! Jenn Merema State Farm, Rock Island, IL"
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shayna Woods

March 20, 2026

5  out of  5
rating by shayna Woods
"Jenn and Mercedes gave me a quick and easy process to setting up my renters insurance. I got the best quote with them and they were very helpful."
We responded:
"Shayna, Thank you for your wonderful feedback! We’re glad to hear that Jenn and Mercedez made setting up your renters insurance quick and easy, and that you received the best quote. We appreciate your trust in us and are always here to help with any of your insurance needs. Thanks again for choosing our team! Jenn Merema State Farm, Rock Island, IL"
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Ana Perez

March 15, 2026

5  out of  5
rating by Ana Perez
"Mercedez and Lorna are great agents they both are so nice and kind with their clients Personality they both so dedicated I love their service they both have been so helpful ever time I call in and get my issue resolve fast."
We responded:
"Thank you, Ana! It is so nice to hear these things about my team. Mercedez and Lorna really are insurance superstars! We’re thrilled to know they’ve been so helpful and dedicated to resolving your issues quickly. Providing friendly and attentive service is our top priority, and your feedback means a lot to us. Jenn Merema – State Farm, Your QCA Insurance Specialists!"
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Darrell Showens

March 12, 2026

5  out of  5
rating by Darrell Showens
"I received 2 documents in the mail that left me confused( both a declaration page and a acknowledgement of cancellation request) but Norma I believe her name was was very nice and explained why I received the conflicting documents."
We responded:
"Darrell, Thank you so much for your 5-star review! We’re glad Lorna was able to assist you and clarify the confusion regarding the documents you received. If you ever have any more questions or need further assistance, please don’t hesitate to reach out. We truly appreciate your feedback! Jenn Merema State Farm, Rock Island, IL "
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Miranda Bentley

February 25, 2026

5  out of  5
rating by Miranda Bentley
"I worked with Mercedez and she got everything I wanted without even having to ask it’s like she read my mind! Shes very easy to work with and explained everything about the policy i needed to know i didn't even have to ask any questions."
We responded:
"Miranda, thank you so much for your wonderful review! We’re thrilled to hear that Mercedez was able to understand your needs so intuitively and made the process easy and clear for you. It’s great to know you felt fully informed without needing to ask questions. We truly appreciate your kind words and look forward to assisting you with your vehicle insurance in the future! Jenn Merema State Farm, Rock Island, IL "
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Paula Wickwire

February 24, 2026

5  out of  5
rating by Paula Wickwire
"Easy to set up appointment for our current HOA...Jenn is very knowledgeable and willing to help in a quickly changing insurance environment for condo owners. Easy to get HOA and personal quotes...so long story short, I bundled my condo & car and am grateful State Farm and Jenn's team for all their help."
We responded:
"Paula, Thank you so much for your wonderful review! Mercedez and I are really glad we could help make the process easy and straightforward for you and your (HOA) condo association. Navigating insurance for condo owners can be challenging, especially with how quickly things change, so we’re happy to hear you felt supported throughout. Bundling your condo and car is a great way to save, and we appreciate you trusting us with your insurance needs. If you ever have any questions or need assistance, please don’t hesitate to reach out—we’re here to help! Jenn Merema State Farm, Rock Island, IL"
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Markus M

February 20, 2026

5  out of  5
rating by Markus M
"Very fast, very friendly and very informative 👍"
We responded:
"Markus, thank you so much, we appreciate your positive feedback! It means a lot to our team to know you had a great experience. We're thrilled to hear you found our service fast, friendly, and informative. We appreciate your trust in us for your vehicle and renter's insurance needs. If you ever have any questions or need assistance in the future, don't hesitate to reach out!, Jenn Merema State Farm, Rock Island, IL "