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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

AnnMarie Raaymakers

May 22, 2023

5  out of  5 rating by AnnMarie Raaymakers
"I wish to give Mercedez a thank you!! Mecerdez you are one of the very best people I have ever talked to with insurance issues you’ve made me a happy customer😋"

Johnathen G

May 16, 2023

5  out of  5 rating by Johnathen G
"Mercedez helped me with a new policy on auto and home. She saved me a lot of money and went over everything, making sure I understood all the parts of my new policy too. Really recommend."

Emily Seibel

May 4, 2023

5  out of  5 rating by Emily Seibel
"Mercedes was extremely helpful to me while I was in the process of buying my first house as well as moving states for the first time. She helped walk me through the process of getting all my insurance needs met and fully explained to me how and why my insurance would be changing during the process. I also received all the documentation I needed very punctually. I greatly appreciated her patience with me during this hectic process, and will definitely ask for her the next time my insurance needs change again!"

Richard Yakovich

May 3, 2023

5  out of  5 rating by Richard Yakovich
"My insurance experience with Mercedez Roberts has been marvelous!"

Go To The Ray

May 2, 2023

5  out of  5 rating by Go To The Ray
"I went in there and I didn’t have to wait Mercedez Roberts is greet me and my brother and welcome us and make us feel comfortable talking to her. She helped us and explained everything to us until we understand . I’m glad to have her as a staff."

Fredrick Harris

April 26, 2023

5  out of  5 rating by Fredrick Harris
"Kayla was great to talk to, and got my problem fixed immediately. Great great person to talk to."

Yvette Soliz

April 24, 2023

5  out of  5 rating by Yvette Soliz
"Thank you again State Farm for the last minute questions and handing my insurance transfer. Mercedez was awesome!"

Erica Depoorter

April 22, 2023

5  out of  5 rating by Erica Depoorter
"Kayla helped me and she is awesome ! Very sweet ! She took her time to really look into things for me and explained everything to me to my full understanding ! Truly one of the most patient and kind service people , she was so nice it was like talking to one of your own friends! She rocks !"

Amanda Hansen

April 14, 2023

5  out of  5 rating by Amanda Hansen
"Kayla was very knowledgeable and helpful!"

Ashlee Nissen

April 13, 2023

5  out of  5 rating by Ashlee Nissen
"I had been doing some research, getting quotes online to see if I could find a company that I wasn’t paying an arm and leg for, for bare minimum basic auto coverage. I had heard good reviews about State Farm for awhile so I checked out the website. Mercedez reached out to me that day, and from there she has been amazing to work with! She was quick to respond, answered all my questions, she made sure to explain everything to me so I understood what to expect out of my coverage. I had so much peace switching over to State Farm! They are so friendly to work with!"

Jennifer Griser

April 10, 2023

5  out of  5 rating by Jennifer Griser
"Kayla was wonderful to work with, made the process of a first timer getting home insurance a breeze!"

Brian Jensen

April 5, 2023

5  out of  5 rating by Brian Jensen
"Kayla was super helpfull. She deserves a raise!"

James Anderson

April 1, 2023

5  out of  5 rating by James Anderson
"Helped out with all my questions and what was best for my protection thanks for all you help (home and auto )"

Monique Redd

March 31, 2023

5  out of  5 rating by Monique Redd
"Kayla was very helpful and amazing to do business with. She was very informative and showed amazing patience and understanding."

Michelle Jackson

March 29, 2023

5  out of  5 rating by Michelle Jackson
"Brad was so helpful when it came time to decide the coverages that were perfect for needs & financial abilities. He took the extra time to explain & make me comfortable in moving forward, His knowledge of insurance was amazing! The entire staff was so kind & energetic. I would recommend this agency to everybody, they will find coverages to fit your family."

june McNeal

March 25, 2023

5  out of  5 rating by june McNeal
"Mercedes is the best, she's pleasAnt, quick an efficient And most of all Very helpfUl. Thanks again Mercedes😁☺️"

Junior Kahn

March 8, 2023

5  out of  5 rating by Junior Kahn
"She was VERY!! Helpful, explained everything very well. [Kayla]"

Deborah Nelson

March 7, 2023

5  out of  5 rating by Deborah Nelson
"Excellent service. Mercedez answers all questions & takes care of business quickly & efficiently. I highly recommend!"

Bailey Versluis

February 27, 2023

5  out of  5 rating by Bailey Versluis
"Just had a wonderful experience with Kayla. Super friendly and extremely helpful. :)"

Vicki Dague

February 27, 2023

5  out of  5 rating by Vicki Dague
"It was explained to me and I feel more comfortable about billing."

Kyle Parks

February 23, 2023

5  out of  5 rating by Kyle Parks
"Mercedez helped me change my auto insurance coverage to another vehicle and suggested better coverage in case of an accident. Thanks for taking care of us!"

Kim mcclendon

February 22, 2023

5  out of  5 rating by Kim mcclendon
"Kayla was very helpful with my needs."


February 2, 2023

5  out of  5 rating by Linda
"Mercedez was amazing she explained everything very well and got me great coverage for a great price"

Jessica Rushing

January 31, 2023

5  out of  5 rating by Jessica Rushing
"They made suspending and reinstating my insurance while I was between vehicles so easy! Brad was extremely helpful and made sure I was aware of all of my options. I definitely recommend this office when looking for auto insurance."

Fernando Rohwer

January 30, 2023

5  out of  5 rating by Fernando Rohwer
"Jenn and her staff are great to work with. I’ve had State Farm Insurance for over 20 years. When it comes to customer service Kayla is the best ,very helpful ,pleasant and knowledgeable."