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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Donald LeRoux

Donald LeRoux

May 16, 2025

5  out of  5
rating by Donald LeRoux
"Mercedez Roberts, made the transition of from one insurance to State Farm Insurance, quickly and smoothly. She answered ever question asked in a speedy fashion, and most importantly she was able to find an affordable rate, which gave me a peace of mind and chance to save money on insurance. Thank you for your time, and experience of a smooth transition Mercedez."
We responded:
"Donald, Thank you so much for your thoughtful and kind review! We're thrilled to hear that Mercedez was able to make your transition to State Farm Insurance smooth and hassle-free. Providing excellent service, answering all your questions promptly, and helping you find an affordable rate are exactly what we strive for. Your peace of mind and satisfaction mean the world to us. We'll be sure to share your kind words with Mercedez—she’ll be delighted to know she made such a positive impact. Thank you again for choosing us, and we look forward to continuing to serve you! Jenn Merema State Farm, Rock Island, IL"
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Dave Huhnerkopf

May 12, 2025

5  out of  5
rating by Dave Huhnerkopf
"Brad did a great job helping me add a car, today. It's a pleasure doing business with these folks"
We responded:
"Dave, Thank you so much for your kind words! We're thrilled to hear that Brad was able to assist you with adding a car and that you enjoyed your experience with us. It's always a pleasure to help great customers like you. We truly appreciate your support and look forward to serving you again in the future! Jenn Merema State Farm"
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BooKA Z

May 12, 2025

5  out of  5
rating by BooKA Z
"Mercedez was a pleasure to speak with. Very nice, thorough and professional. I wanted to ride my motorcycle today she got me insured and covered right away. Might switch my vehicles over next. Thanks for the awesome service. Highly recommend!"
We responded:
"Thank you for your fantastic review! We're so glad to hear that Mercedez provided you with excellent service—being thorough, professional, and making the process smooth for you. It's great that you were able to get insured quickly and enjoy your motorcycle ride! We'd be happy to assist if you decide to switch your vehicles over in the future. Thanks again for your recommendation and support! Jenn Merema State Farm, Rock Island, IL"
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Mia Beth Ruthey

May 6, 2025

5  out of  5
rating by Mia Beth Ruthey
"Brad was phenomenal when I called to inquire about making a major change to my policy. He called me back after hours to give me the quote. After I accepted the next day he called me back, again after hours, to make sure I was happy with everything and to let me know about the changes in my payment in the coming months. Brad went above and beyond what I expected because I have never been called after hours by anyone just to make sure I understood and was happy. I appreciate Brad and everyone at my local State Farm Insurance office for giving 110% to make sure I am, not only safely insured, but completely confident in the changes I made to my policy!"
We responded:
"Mia, Thank you so much for your wonderful review! We are incredibly grateful to have Brad on our team at Jenn Merema State Farm. His commitment to going the extra mile, including reaching out after hours to ensure your satisfaction, truly sets him apart. We’re delighted to hear that he provided you with exceptional service and made sure you were fully informed and confident in your policy changes. It’s our mission to provide outstanding support to our customers, and it’s heartening to know that Brad exemplifies this dedication. Thank you for trusting us with your insurance needs. We look forward to continuing to serve you and ensuring you feel secure and supported! Jenn Merema State Farm, Rock Island, IL"
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Stacey Jorgensen

May 5, 2025

5  out of  5
rating by Stacey Jorgensen
"Brad is always so helpful and takes great care of us. Thank you Brad"
We responded:
"Stacey, Thank you so much for your kind words! We’re thrilled to hear that Brad has been so helpful and takes great care of you. Your feedback means a lot to us, and we’re always here to assist whenever you need. Thanks again for sharing! Jenn Merema State Farm, Rock Island, IL "
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Shannon Malm

May 5, 2025

5  out of  5
rating by Shannon Malm
"Kayla is the agent I spoke with today. She was very helpful. I find ALL the reps in this office to be friendly and welcoming every time I call."
We responded:
"Shannon, Thank you for sharing your experience! We're delighted to hear that Kayla was helpful and that our team members have consistently made you feel welcome. Your feedback motivates us to continue delivering excellent service. Please don’t hesitate to reach out whenever you need assistance! Jenn Merema State Farm"
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Rose Kenney

May 3, 2025

5  out of  5
rating by Rose Kenney
"Thank you for your time and help, Brad!"
We responded:
"Rose, Thank you for your thoughtful review! We're so glad Brad was able to assist you. Your feedback inspires us to continue providing the best service possible. Please don’t hesitate to reach out if you need help in the future! Jenn Merema State Farm, Rock Island, IL"
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Olivia S

April 21, 2025

5  out of  5
rating by Olivia S
"Jen and her team was great! They were knowledgeable when I was going through insurance questions, and helped guided me through the process quickly. They gave a better insurance quote than what I had from my last insurance. They also explained each detail of the policy."
We responded:
"Olivia, Thank you so much for your wonderful review! We're thrilled to hear that Jenn and her team were able to guide you through your insurance questions and provide a competitively priced quote without sacrificing coverage. It's always tough when you have to get a new car due to an accident, and we're glad we could help navigate the process with you. Thank you for choosing State Farm to cover your new vehicle and for trusting us with your insurance needs. Your feedback means a lot to us! Jenn Merema State Farm, Rock Island, IL"
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Caroline Sierra

April 14, 2025

5  out of  5
rating by Caroline Sierra
"Lorna helped with what I needed. Thanks Lorna"
We responded:
"Caroline, Thank you for your kind words! We're glad to hear that Lorna was able to assist you with what you needed. We appreciate your feedback and look forward to serving you again in the future. Jenn Merema State Farm "
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russ allen

April 10, 2025

5  out of  5
rating by russ allen
"Mercedez is very knowledgeable ,very helpful. I highly recommend."
We responded:
"Russ, 🌟 Thank You! 🌟 We appreciate your 5-star review and your kind words about Mercedez! We're thrilled to hear she was helpful and knowledgeable. Your recommendation means a lot to us. Thank you for your support! Jenn Merema State Farm"
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Jen Mckinley

April 2, 2025

5  out of  5
rating by Jen Mckinley
"Soooo sweet very Helpful"
We responded:
"Jen, Thank you for your Google review! We're delighted to hear that Brad was so sweet and very helpful. Your kind words mean a lot to us. If there's anything else we can do for you, please don't hesitate to reach out. Thank you once again! Jenn Merema State Farm, Rock Island, IL"
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Connie Dekeuninck

April 2, 2025

5  out of  5
rating by Connie Dekeuninck
"You guys are nice.to take the time to ♥ my questions and answer them. I really appreciate it."
We responded:
"Connie, Thank you for your Google review! We're glad to hear that Mercedez was able to help. We appreciate you noting how our team takes the time to address your questions thoroughly. Your kind words mean a lot to us, and we're grateful for your appreciation. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again! Jenn Merema State Farm, Rock Island, IL "
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Linda Duren

April 1, 2025

5  out of  5
rating by Linda Duren
"The best insurance experience I've ever had, Mercedes was kind, thoughtful and extremely helpful! Plus she got my payments down by half. Thanks again!"
We responded:
"Linda, Thank you for your fantastic review! We're delighted to hear that Mercedez provided you with such a positive experience and was able to help reduce your payments significantly without compromising on coverage. Your satisfaction is our top priority, and we're always here to assist you with any future needs. Thanks again for your kind words! Jenn Merema State Farm, Rock Island, IL "
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Stephanie Gibson

March 31, 2025

5  out of  5
rating by Stephanie Gibson
"Brad was very friendly and called me back in a timely manner to help me add a new vehicle to our policy before the end of the business day!"
We responded:
"Stephanie, Thank you for your fantastic review! We’re thrilled to hear that Brad was friendly and responsive, ensuring your new vehicle was added to your policy by the end of the business day. Congratulations on your new vehicle! Your satisfaction means a lot to us. If you need any further help, please don’t hesitate to contact us. Thanks again! Jenn Merema State Farm"
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Les and Becky

March 25, 2025

5  out of  5
rating by Les and Becky
"Brad always provides outstanding service! He explains things clearly and answers all my questions."
We responded:
"Les & Becky, Thank you for your kind words! We're delighted to hear that Brad consistently provides outstanding service. It's wonderful to know that he explains things clearly and addresses all your questions thoroughly. We are beyond blessed to have him on our team. Jenn Merema State Farm, Rock Island, IL "
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Matthew Franklin

March 24, 2025

5  out of  5
rating by Matthew Franklin
"Brad was extremely helpful and knowledgeable. I highly recommend using the Jenn Merema team."
We responded:
"Matthew, Thank you for taking the time to share your experience! We're delighted to hear that Brad was extremely helpful and knowledgeable. Your high recommendation of the Jenn Merema team is greatly appreciated. We value your trust and look forward to assisting you again. Best wishes, The Jenn Merema Team! Jenn Merema State Farm, Rock Island, IL "
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Jared Toothman

March 14, 2025

5  out of  5
rating by Jared Toothman
"Kayla was super great and helpful. She took the time to get me the best deal and quoted me for everything. Very friendly and great communication. Felt like family. 5 stars all the way!"
We responded:
"Jared, Thank you for your fantastic review! We're thrilled to hear that Kayla was so supportive and dedicated to helping you find the best deal with comprehensive quotes. It’s great to know you enjoyed such friendly communication and felt like a part of our family. We truly value your 5-star rating! Welcome to the "Farmly"!!! Jenn Merema State Farm, Rock Island, IL "
Profile photo of Martin Chaney

Martin Chaney

March 13, 2025

5  out of  5
rating by Martin Chaney
"Friendly service,the staff are professionals, and very helpful,they genuinely care about my needs and any adjustments they need to make regarding my bundled account"
We responded:
"Martin, we appreciate you and your kind words. Thank you for your Google review! Our staff takes pride in providing friendly and professional service, and we're always here to help. We genuinely care about your needs and are committed to making any necessary adjustments to your bundled account to provide the best savings possible. Jenn Merema State Farm, Rock Island, IL"
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Sarah Robinson

February 28, 2025

5  out of  5
rating by Sarah Robinson
"Just moving to the area and needed to get insured for my new house I'm buying. Kayla was an absolute gem working with me to get everything I needed. She was a great resource and I'm so thankful I called Jenn's office and spoke with Kayla."
We responded:
"Sarah, Thank you for the wonderful review! 🌟 We're thrilled to hear about your positive experience with Kayla. Moving to a new area can be stressful, and we're glad she could assist you in getting insured for your new home. Your kind words mean a lot to us, and we're grateful you chose our office. Welcome to the neighborhood! 🏡😊 Jenn Merema State Farm, Rock Island, IL"
Profile photo of Bobbie Engels

Bobbie Engels

February 27, 2025

5  out of  5
rating by Bobbie Engels
"Mercedez was such a huge help to me! She explained everything very thoroughly, answered all of my questions and made me feel that I was getting the best options for my family and I! Thank you so much Mercedez!"
We responded:
"Bobbie, We are thrilled to hear about your positive experience with Mercedez. She is dedicated to providing thorough explanations and ensuring you get the best options for your family. Your feedback means a lot to us, and we’re so glad Mercedez could assist you so well. Thank you for choosing us! 💖🌟 Thank you for the wonderful review! 🌟 Jenn Merema State Farm, Rock Island, IL"
Profile photo of Austin Odle

Austin Odle

February 21, 2025

5  out of  5
rating by Austin Odle
"Kayla"
We responded:
"Austin, Thank you so much for the 5-star rating! We’re thrilled to know that you had a positive experience with Kayla. Your support means a lot to us. If you ever have any feedback or need assistance in the future, please don’t hesitate to reach out. We appreciate your trust in us! Jenn Merema State Farm, Rock Island, IL"
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Amanda Anderson Short

February 21, 2025

5  out of  5
rating by Amanda Anderson Short
"Kayla was so knowledgeable and helpful during my business insurance process.."
We responded:
"Amanda, Thank you so much for your kind words! We're thrilled to hear that Kayla was able to assist you so effectively with your business insurance process. Your satisfaction is our top priority, and it's wonderful to know that Kayla's knowledge and helpfulness made a positive impact. If you have any further questions or need additional assistance in the future, please don't hesitate to reach out. We appreciate your business! Jenn Merema State Farm, Rock Island, IL "
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Breanna Inskeep

January 27, 2025

5  out of  5
rating by Breanna Inskeep
"Kayla called to review my current life insurance policy and I’m so glad she did! I had been thinking about it recently, but never got around to changing it. She was so easy to work with. It was like talking to a friend!"
We responded:
"Breanna, Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that Kayla made the process of reviewing your life insurance policy so easy and enjoyable. It’s wonderful to know that it felt like talking to a friend. Life insurance is such an important aspect of financial planning, and we’re glad we could assist you in ensuring your policy meets your current needs. Your feedback means a lot to us, and we appreciate you taking the time to write this review. Jenn Merema State Farm, Rock Island, IL"
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Bill Fox

January 13, 2025

5  out of  5
rating by Bill Fox
"Kayla was a big help today!"
We responded:
"Bill, Thank you so much for your kind words! We're thrilled to hear that Kayla was able to assist you. If you need anything else, don't hesitate to reach out. We appreciate your support! Jenn Merema State Farm, Rock Island, IL "
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Ken Hilleman

January 8, 2025

5  out of  5
rating by Ken Hilleman
"Brad was very helpful and took time to answer my questions"
We responded:
"Ken, Thank you for taking the time to leave a review! We're delighted to hear that Brad was able to help you and provide the answers you needed. We truly value your feedback and are here to assist you anytime! Jenn Merema State Farm, Rock Island, IL"