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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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matthew farrell

November 8, 2024

5  out of  5
rating by matthew farrell
"Matthew farrell Matthdw"
We responded:
"Matthew, Thank you for your 5-star rating! We’re thrilled to see that you had a positive experience with our agency. Your support means a lot to us, and we’re here to assist you whenever you need help. Jenn Merema State Farm!"
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kristy defauw

November 7, 2024

5  out of  5
rating by kristy defauw
"Mercedez Roberts was great to work with! She was very prompt and responsive to my needs."
We responded:
"Kristy, We're thrilled to hear that you had a great experience working with Mercedez. She truly values her clients and is dedicated to providing prompt and responsive service. If you need anything else in the future, please don't hesitate to reach out. We look forward to working with you again! Jenn Merema State Farm, Rock Island, IL "
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Kyle T

November 4, 2024

5  out of  5
rating by Kyle T
"Stayed on getting me a quote even with my crazy schedule. She never let me fall through the cracks. 10/10 recommend using Kayla as a State Farm agent"
We responded:
"Kyle, Thank you for your fantastic review! I’m so glad to hear that Kayla was able to assist you effectively, even with your hectic schedule. It’s always our goal to ensure that our clients feel supported and never fall through the cracks. Your recommendation means the world to us, and we truly appreciate your trust in our team at Jenn Merema State Farm. If there’s anything else we can do for you, please don’t hesitate to reach out. Thanks again, Jenn Merema!"
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Jay Allison

October 31, 2024

5  out of  5
rating by Jay Allison
"Never a problem having my questions answered! Fair prices in my opinion and friendly customer service!"
We responded:
"Jay, 🌟 Thank you so much for your kind words and for your business! We’re thrilled to hear that our team was able to assist you and that you found our prices fair. Providing friendly and helpful service is our top priority, and it's wonderful to know we hit the mark. We look forward to serving you again soon! 😊 Jenn Merema State Farm "
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Jim Schroder

October 31, 2024

5  out of  5
rating by Jim Schroder
"Thanks to Kayla for making my switch to State Farm such a smooth transition. She was extremely helpful and answered all of my questions. I would highly recommend your office to anyone needing insurance. And Brad was also very helpful and kind. Thank you!!"
We responded:
"Jim, Thank you so much for your wonderful review! We're thrilled to hear that Kayla and Brad were able to assist you and make your transition to State Farm smooth and enjoyable. Welcome to State Farm! We look forward to being your insurance carrier and agency. Your recommendation means a lot to us, and we're here to help with any future insurance needs you may have. If you have any more questions or need further assistance, don't hesitate to reach out. Welcome to the State Farm family! Jenn Merema State Farm "
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Kinzy Stanley

October 28, 2024

5  out of  5
rating by Kinzy Stanley
"Kayla has made switching insurance companies easy and has saved me money I would recommend her and State Farm!"
We responded:
"Kinzy, Thank you so much for your kind words! We're delighted to hear that Kayla made your switch to State Farm easy and helped you save money, YESSSSS!!!! Welcome to our agency—we are honored to be your insurance provider! Your recommendation means a lot to us. If you have any further questions or need assistance, please feel free to reach out. Jenn Merema State farm, Rock Island, IL"
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Deborah Nelson

October 28, 2024

5  out of  5
rating by Deborah Nelson
"Nobody likes insurance payments, but I have to say this was the quickest & easiest I've ever had. Kayla was so efficient it took no time at all. She's a keeper!"
We responded:
"Deborah, We truly appreciate your feedback! We know that dealing with insurance payments isn’t always fun, but we’re thrilled to hear that Kayla made the process quick and easy for you. Her efficiency and dedication to our clients are what make her such a valuable member of our team! We’re grateful to have her on board and will be sure to share your praises with her. If you ever need assistance again, don’t hesitate to reach out. Thank you for choosing us! 😊 Jenn Merema -State Farm, Rock Island, IL "
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jeff bisinger

October 10, 2024

5  out of  5
rating by jeff bisinger
"Always good service. Brad was very helpful with adding my new vehicle to my policy and sending out new cards"
We responded:
"Jeff, we're delighted to hear that you received excellent service. Our team strives to provide helpful assistance, and we're glad that Brad was able to assist you with adding your new vehicle to your policy and sending out new cards. We appreciate your kind words and value your feedback. Thank you for taking the time to leave a Google review! If you have any further questions or need assistance in the future, please don't hesitate to reach out. Jenn Merema State Farm"
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Alexia Carther

October 7, 2024

5  out of  5
rating by Alexia Carther
"Brad made my it so fast and easy to change my insurance over to my new car. Thanks so much for all of your help."
We responded:
"Alexia, most importantly, congratulations on your new car! We're thrilled to hear that Brad provided exceptional service and made the process of switching your insurance to your new car fast and effortless. We truly value your feedback and greatly appreciate your kind words. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you once again for choosing our services. Jenn Merema State Farm, Rock Island, IL "
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Cesar Puglisi

October 1, 2024

5  out of  5
rating by Cesar Puglisi
"Brad at Jenn Merema’s office is extremely helpful and profesional. He once again helped us with our new vehicle’s insurance! They always go above and beyond to assist us with our needs. We highly recommend this team for all of your insurance needs!"
We responded:
"Cesar, Congratulations on the new vehicle! Thank you so much for taking the time to leave us a Google review! We're thrilled to hear that Brad at Jenn Merema's office provided you with excellent assistance and professionalism for your new vehicle's insurance. We pride ourselves on going above and beyond to meet our clients' needs, and we're glad that we could exceed your expectations. Your recommendation means a lot to us, and we appreciate your trust in our team for all of your insurance needs. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for your kind words and support! Jenn Merema State Farm "
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Michael Wessels

September 30, 2024

5  out of  5
rating by Michael Wessels
"Mercedez was great! Very easy to talk to and got me in and out with everything I needed. Highly recommend visiting these folks for any of your insurance needs!"
We responded:
"Michael, Welcome back to the area and thank you for the wonderful Google review! We are delighted to hear that Mercedez provided you with a great experience and made it easy for you to get everything you needed. We appreciate your recommendation and we are grateful that you chose us for your insurance needs. We look forward to assisting you with any insurance needs you may have in the future. Thank you once again for your kind words and for placing your trust in our services. Jenn Merema State Farm Insurance"
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linda o

September 30, 2024

5  out of  5
rating by linda o
"Kayla has been amazing helping me with my insurance needs. Today, she set up my renter's insurance in less than 5 minutes. Quick, easy, and painless! Thank you Kayla!"
We responded:
"Linda, We're thrilled to hear that Kayla has been instrumental in helping you with your insurance needs. Setting up your renter's insurance in less than 5 minutes is impressive, and we're glad it was a quick, easy, and painless process for you. We'll be sure to pass along your gratitude to Kayla. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you again for choosing our services! Jenn Merema State Farm, Rock Island, IL"
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Francesca Berg

September 30, 2024

5  out of  5
rating by Francesca Berg
"Kayla was great! She was very informative and helpful."
We responded:
"Francesca, We're delighted to hear that Kayla provided you with great service. Being informative and helpful are qualities we strive for, and it's fantastic to know that Kayla exceeded your expectations. Thank you so much for your 5-star review! We truly appreciate your feedback. If you have any more questions or need further assistance, please don't hesitate to let us know. Thank you again for choosing our services! Jenn Merema State farm, Rock Island, IL"
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Mary Meder

September 30, 2024

5  out of  5
rating by Mary Meder
"Brad was super helpful!"
We responded:
"Mary, Congratulations on the new vehicle! Thank you for your 5-star review! We greatly appreciate your feedback. We're thrilled to hear that Brad provided you with super helpful assistance. We strive to provide excellent customer service and it's wonderful to know that Brad met your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you again for choosing our services! Jenn Merema State Farm "
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Vicki Hildner

September 30, 2024

5  out of  5
rating by Vicki Hildner
"What a great experience with Mercedez! She was responsive, fast, and efficient with a situation that was slightly out of the ordinary. Service like our experience with Mercedez at Jenn Merema is why we stay with State Farm! Thank you!"
We responded:
"Vicki, thank you for sharing your positive experience with Mercedez here at Jenn Merema State Farm! We're thrilled to hear that she provided you with responsive, fast, and efficient service, even in a situation that was slightly out of the ordinary. Delivering exceptional service is at the core of what we strive for at State Farm, and it's great to know that experiences like yours are why you choose to stay with us. We appreciate your feedback and are here to assist you whenever you need us. Thank you for being a valued customer! Jenn Merema State Farm, Rock Island, IL"
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Michelle Siddles

September 20, 2024

5  out of  5
rating by Michelle Siddles
"I have been with Statefarm for over 15 years and always have a great experience. Over the last year I have had lots of changes and Brad has been there assisting in every way possible to make it an excellent experience. Thank you for making the process as simple as you could and for the follow up calls and texts during the set up process Of the many changes I have made. Much appreciated. Highly recommend this office as they are friendly , welcoming, knowledgeable and personable!"
We responded:
"Michelle, thank you for sharing your wonderful experience with State Farm and our office. We truly appreciate your loyalty and support over the past 15 years. We're delighted to hear that Brad has provided exceptional assistance during the recent changes you've encountered. Your recommendation means a lot to us, and we strive to maintain a friendly, welcoming, knowledgeable, and personable environment in our office. Thank you once again for your kind words and for choosing our office. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you for many more years to come. Jenn Merema State Farm, Rock Island, IL"
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Bryan Porter

September 19, 2024

5  out of  5
rating by Bryan Porter
"Mercedes was very helpful, explained everything perfectly. Look forward to have your services take care of my Auto insurance. Thanks"
We responded:
"Bryan, Thank you so much for your kind words and for taking the time to leave us a review. We're thrilled to hear that Mercedez was able to assist you effectively and provide clear explanations. It's our goal to ensure that our clients feel well-informed and confident about their insurance decisions. We look forward to continuing to serve you and taking care of all your auto insurance needs. Jenn Merema State Farm"
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Idris Thomas

September 13, 2024

5  out of  5
rating by Idris Thomas
"Kayla was great at answering all questions and getting me all the quotes I requested. She also provided me with ways to get discounts and coverage I needed."
We responded:
"Idris, We truly appreciate your feedback. We're delighted to hear that Kayla was able to answer all your questions, provide you with the requested quotes, and assist you in finding the discounts and coverage you needed. We will make sure to share your kind words with Kayla. Thank you for choosing us, and please feel free to reach out if you need any further assistance. Jenn Merema State Farm"
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Nay Moo

September 10, 2024

5  out of  5
rating by Nay Moo
"I highly recommend Jenn Merema State Farm office. Kayla and Mercedez were helpful and friendly."
We responded:
"Nay, Thank you for your wonderful recommendation of Jenn Merema State Farm office! We're delighted to hear that Kayla and Mercedez provided you with helpful and friendly service. We strive to provide exceptional customer service, and it's great to know that they met your expectations. If you have any more questions or need further assistance, please feel free to reach out. We appreciate your support and look forward to serving you again in the future. Jenn Merema "
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Doh Moo

September 9, 2024

5  out of  5
rating by Doh Moo
"Mercedez was very helpful and friendly She helped me with starting a new policy and also setup my State Farm app and explained my coverage. I highly recommend Jenn Merema office"
We responded:
"Doh, We're thrilled to hear that Mercedez was able to assist you with starting a new policy and setting up your State Farm app. It's great to know that she was helpful, friendly, and took the time to explain your coverage to you. We appreciate your recommendation of the Jenn Merema office. Thank you for taking the time to share your positive experience with us! If you have any further questions or need assistance in the future, please don't hesitate to reach out. Jenn Merema State Farm"
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Dawn S

September 9, 2024

5  out of  5
rating by Dawn S
"Clear, simple, thorough, smart. Thank you!"
We responded:
"Dawn, welcome to our office! We value your feedback as a new customer, and we greatly appreciate your Google review. Thank you for your kind words, and we are thrilled to hear that our service was clear, simple, thorough, and smart. Your feedback means a lot to us, as we strive to provide the best experience for our customers. If you have any further comments or suggestions, please feel free to let us know. We are always looking for ways to improve our services. Thank you again for your support! Jenn Merema State Farm, Rock Island, IL "
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Negative Space

September 6, 2024

5  out of  5
rating by Negative Space
"Kayla was amazing very attentive and helped me get the best rate out of 10+ insurance companies"
We responded:
"David! Thank you for your feedback! We're thrilled to hear that Kayla provided amazing service, being attentive to your needs and helping you secure the best rate among numerous insurance companies. If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help! Jenn Merema "
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Sam Beciri

September 6, 2024

5  out of  5
rating by Sam Beciri
"Kayla was great"
We responded:
"Sam, It's wonderful to know that Kayla delivered exceptional assistance. Thank you for your feedback and the 5-star review! If you have any additional questions or require further support, please don't hesitate to contact us. We're always here to provide help and support! Jenn Merema "
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Susan Thompson

September 5, 2024

5  out of  5
rating by Susan Thompson
"Mercedes was very helpful."
We responded:
"Susan, I'm delighted to hear that Mercedez was able to provide the assistance you needed. Thank you for your feedback and the 5-star review! If you have any more questions or require further support in the future, please don't hesitate to reach out. We're here to help! Jenn Merema "
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Krista K

September 5, 2024

5  out of  5
rating by Krista K
"Met my budget goal! Yes….🙌 Efficient, effective, and a delightful service experience! 🤗 Thank you for making the process as simple as you could and for the follow up calls and texts during the set up process. ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you for the amazing review, Krista! I’m thrilled to hear that we met your budget goal and that you had an efficient and delightful service experience. I’m glad the process was made simple for you and that the follow-up calls and texts were helpful. Your 5-star feedback means a lot to us. -Jenn Merema "