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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bill Handel

August 25, 2025

5  out of  5
rating by Bill Handel
"Efficient, knowlegeable, and helpful."
We responded:
"Bill, Thank you so much for your kind words! We're thrilled to hear you found our service efficient, knowledgeable, and helpful. We appreciate your support and thank you for your continued business! Jenn Merema State Farm"
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Lee Gnatovich

August 22, 2025

5  out of  5
rating by Lee Gnatovich
"Had a great experience at State Farm. Their rep Lorna was super easy to work with, and made the whole process a breeze. Highly recommend."
We responded:
"Lee, We really appreciate your feedback! It’s wonderful to hear that Lorna provided such excellent service and made everything easy for you. Thanks for recommending us—looking forward to assisting you again whenever you need! Jenn Merema State Farm"
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Austin Hartenhoff

August 18, 2025

5  out of  5
rating by Austin Hartenhoff
"Thank you for all your help Kayla! You are very helpful and you saved me a lot of money!"
We responded:
"Austin, Your feedback made our day! Thanks so much for sharing your experience! Kayla works hard to deliver helpful, cost-saving solutions without compromising coverages, and we’re thrilled to hear she succeeded. Thanks for choosing us—we look forward to continuing to serve you! Jenn Merema State Farm"
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Sandra Nichols

August 6, 2025

5  out of  5
rating by Sandra Nichols
"This office is great to work with. I especially appreciate how helpful Brad is."
We responded:
"Sandra, Thank you so much for your thoughtful feedback! We’re thrilled to hear you’ve had a great experience working with our office. Brad will be especially happy to know his help made a difference. We truly appreciate your support! Jenn Merema State Farm, Rock Island, IL "
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tabitha conner

August 1, 2025

5  out of  5
rating by tabitha conner
"Thank you for your help today Kayla!!"
We responded:
"Tabitha, We appreciate your kind words! Thank you for trusting us and for the shoutout to Kayla—she’s always happy to help. If you need anything else, we’re just a call away! Jenn Merema State Farm, Rock Island, IL"
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John Skinner

July 28, 2025

5  out of  5
rating by John Skinner
"Very nice and very helpful thanks !!!"
We responded:
"John, Thanks a lot for your kind review! We're delighted to hear you had a nice experience and found our team helpful. We truly appreciate you as a customer and look forward to serving you again! Jenn Merema State Farm"
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TyQueriyah Key

July 25, 2025

5  out of  5
rating by TyQueriyah Key
"Great customer service! I decided to go with State Farm for my auto insurance & had the pleasure of working with Kayla, she a great help and very detail, wonderful to work with!"
We responded:
"TyQueriyah, Thank you for your wonderful review! We're so glad to hear that Kayla provided you with great customer service and detailed assistance. We're honored you chose State Farm for your auto insurance and look forward to continuing to serve you! Jenn Merema State Farm, Rock Island, IL "
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Cormariah b****

July 24, 2025

5  out of  5
rating by Cormariah b****
"Brad was great answered all my questions and was very nice!"
We responded:
"We truly appreciate your thoughtful feedback! We're thrilled to hear that Brad was able to answer all your questions and provide excellent service. We appreciate your feedback and look forward to assisting you again! Jenn Merema State Farm, Rock Island, IL"
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Scott Heiar

July 22, 2025

5  out of  5
rating by Scott Heiar
"Brad from Jenn Merema's State Farm office does a great job of taking care of my account. I added a Truck to my insurance package and it took one 5 minutes phone call. If I'm ever late on a bill he calls and takes care of it over the phone. Excellent customer service from Brad!"
We responded:
"Scott, Thank you for your kind words! We're delighted that Brad could make adding your truck to your insurance so quick and easy. And don’t worry—life happens! Brad’s got you covered, giving you a friendly nudge when bills sneak up. It’s all part of the personal care we strive to provide. We appreciate your trust and look forward to continuing to support you! Jenn Merema State Farm, Rock Island, IL "
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Dan Wiae

July 21, 2025

5  out of  5
rating by Dan Wiae
"Kayla did a great job explaining everything. Very knowledgeable."
We responded:
"Dan, Thank you for taking the time to share your experience! We're thrilled to hear that Kayla was able to explain everything clearly and provide knowledgeable guidance. Our team strives to ensure every customer feels informed and confident throughout the process, and your feedback means a lot to us. We look forward to assisting you again in the future! Jenn Merema State Farm, Rock Island, IL "
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Shannon Malm

July 17, 2025

5  out of  5
rating by Shannon Malm
"Lorna is the agent I spoke with today. She was very helpful. I find ALL the reps in this office to be friendly and welcoming every time I call."
We responded:
"Shannon, Thank you for your kind feedback! We're happy to hear that Lorna and our team have provided you with friendly and helpful service. We truly appreciate your business and look forward to continuing to serve you! Jenn Merema State Farm"
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Leonardo Jimenez

July 17, 2025

5  out of  5
rating by Leonardo Jimenez
"Good service and interest in answering your questions"
We responded:
"Leonardo, Thank you for your feedback and for choosing us! We strive to take care of our customers by providing attentive service and answering all your questions. We appreciate your support and look forward to helping you again! Jenn Merema State Farm, Rock Island, IL"
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Lori Hayden

July 15, 2025

5  out of  5
rating by Lori Hayden
"Everyone at jenn's office are always helpful and respectful. Thank you all so much."
We responded:
"Lori, Thank you so much for your kind words! We truly appreciate you as a long-time customer and for putting your trust in us. It means a lot to know that the team at Jenn’s office has been helpful and respectful. We look forward to continuing to serve you! Jenn Merema State Farm, Rock Island, IL"
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Angela Castellano

July 11, 2025

5  out of  5
rating by Angela Castellano
"Mercedes was very helpful and knowledgeable. We are extremely happy with the coverage and rates. Making the switch from our current coverage to State Farm is gonna be a great move!"
We responded:
"Thank you so much for your wonderful review! We're delighted to hear that Mercedez was helpful and knowledgeable throughout the process. Angela, We're excited to have you with State Farm and look forward to providing you with great coverage and service. Welcome aboard! Jenn Merema State Farm"
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JO53 TORR356

July 11, 2025

5  out of  5
rating by JO53 TORR356
"Very happy excellent service very professional thank you"
We responded:
"Jose, Thank you for your wonderful feedback! We’re glad to hear you had an excellent experience with our team. We appreciate you choosing to switch to our office and look forward to supporting your insurance needs! Jenn Merema State Farm"
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Michael Wessels

July 11, 2025

5  out of  5
rating by Michael Wessels
"Worked with Lorna today to get my insurance updated. She was fantastic! Very friendly and got me in and out quick."
We responded:
"Michael, Thank you so much for your kind review! We're thrilled to hear that Lorna provided you with friendly and efficient service. We appreciate you choosing us for your insurance needs and look forward to assisting you again in the future! Jenn Merema State Farm"
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martina barragan

July 10, 2025

5  out of  5
rating by martina barragan
"What a wonderful experience I had. The entire switch to a new policy was not only fast and easy but also very affordable. Thank you for making my morning so much better!"
We responded:
"Martina, thank you so much for your wonderful review! We're delighted to hear that switching to a new policy was fast, easy, and affordable for you. It’s our pleasure to make your morning better, and we truly appreciate your kind words, trust, and for choosing us as your insurance agent. Jenn Merema State Farm, Rock Island, IL"
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OTREBOR AOLLU

July 10, 2025

2  out of  5
rating by OTREBOR AOLLU
"Precios altos"
We responded:
"Gracias por sus comentarios. Entendemos que el precio del seguro a veces puede parecer alto, y hay muchos factores que influyen en el costo. Estos pueden incluir su historial de manejo, ubicación, edad y experiencia al conducir, el tipo de vehículo que maneja, los niveles de cobertura seleccionados, historial crediticio, cuánto conduce, historial de reclamaciones e incluso las características de seguridad de su vehículo. Siempre estaremos encantados de revisar su póliza y realizar una nueva cotización más adelante para ver si podemos encontrar opciones que se ajusten mejor a su presupuesto. ¡No dude en contactarnos en cualquier momento! Jenn Merema State Farm Thank you for your feedback. We understand that insurance pricing can sometimes feel high, and there are many factors that influence the cost. These can include your driving record, location, age and driving experience, the type of vehicle you drive, coverage levels selected, credit history, how much you drive, claims history, and even the safety features of your vehicle. We’re always happy to review your policy and run a new quote down the road to see if we can find options that better fit your budget. Please don’t hesitate to reach out anytime! Jenn Merema State Farm"
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Melissa Ruiz

July 9, 2025

5  out of  5
rating by Melissa Ruiz
"5 out of 5 Mercedes was awesome to work with. She got quotes back to me quickly for both home and auto, was patient during my decision making and then went right to work finishing up the details! Highly recommend using her!""
We responded:
"Melissa, Thank you so much for your kind words! Mercedez is definitely a rock star in our office, known for her responsiveness and dedication to making the process seamless. We truly appreciate you choosing us for your insurance needs and look forward to supporting you in managing your risks for years to come! Welcome to Jenn Merema State Farm, Rock island, IL"
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Paige Taets

July 2, 2025

5  out of  5
rating by Paige Taets
"Kayla was awesome to work with. She got quotes back to me quickly for both home and auto, was patient during my decision making and then went right to work finishing up the details! Highly recommend using her!"
We responded:
"Paige, Thank you so much for your kind words! We’re thrilled to hear that Kayla provided you with prompt and patient service. Your recommendation means a lot to us, and we’re always here to help with any of your home or auto needs! Jenn Merema State Farm"
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Janis Thomas

June 24, 2025

5  out of  5
rating by Janis Thomas
"Lornna was very helpful and pleasant to talk with regarding my payment"
We responded:
"Thank you for your kind words! We're delighted to hear that Lorna was able to assist you and provide excellent support. We strive to offer a helpful and pleasant experience for all our customers. If you ever need further assistance, don’t hesitate to reach out. We appreciate your feedback! Jenn Merema State Farm"
Profile photo of November Htoo

November Htoo

June 17, 2025

5  out of  5
rating by November Htoo
"My experience are always fantastic with them! Brad helped me and set up things I needed very quick and fast. Even though I couldn’t make it there in person, their help through electronic communication was very helpful and understanding."
We responded:
"November, Thank you for the wonderful review! We're so glad to hear that Brad was able to assist you quickly and make the process smooth and convenient, even without an in-person visit. We work hard to provide additional communication options to help save you time when an office visit isn’t convenient. Your feedback means so much to us, and we’re grateful for the opportunity to help. We’re always here to provide the best service possible! Jenn Merema State Farm, Rock Island, IL "
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Adnah Cameron

June 9, 2025

5  out of  5
rating by Adnah Cameron
"For somer reason, my state farm bill hasn't made it since it didn't show up in my account I had to call. Spoke to a Lorna and had the best experience. THANK Lorna"
We responded:
"Adnah, Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Lorna provided such exceptional service and made things easy for you. We’re lucky to have her as part of our team. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help! Jenn Merema State Farm"
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apjam33

June 6, 2025

5  out of  5
rating by apjam33
"Lorna was very helpful and knowledgeable!"
We responded:
"You just made our day—thank you for sharing your experience! It’s wonderful to hear that Lorna was able to assist you with her helpful and knowledgeable service. Your feedback means so much to us and motivates us to keep providing exceptional support. Thanks again! 😊 Jenn Merema State Farm, Rock Island, IL "
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Edward J

June 1, 2025

5  out of  5
rating by Edward J
"Brad Phyfe from Jenn Merema’s office in Rock Island was super in getting my accounts all set up after my retirement move to Iowa after 53 years of living in Illinois. State Farm is the ONLY insurance company I have used since I was 16 years old and Brad helped me continue with State Farm after my retirement earlier this year. Great service is what I expect from State Farm and Brad delivered!"
We responded:
"Edward, Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Brad was able to assist you so thoroughly with your transition after retirement. It’s wonderful to know that we’ve been a trusted part of your journey since you were 16, and we’re honored to continue serving you as you settle into Iowa. Providing great service is always our priority, and your feedback truly means the world to us. Thank you for your loyalty to State Farm, and please don’t hesitate to reach out if there’s anything else we can do for you. Enjoy your retirement—it’s well-deserved! 😊 Jenn Merema State Farm "